Charlotte U.
Product designer
Web application
Les Auxiliaires des Aveugles • Non profit organisation
Les auxiliaires des aveugles is a non-profitable organisation that connects volunters and visually impaired people.
1900 blind/visually impaired member
1795 volunters
26 000 missions in 2024
Problematic
How to upgrade the web app UX/UI to connect blind/visually impaired people with volunteers?
Solution
Create a new web application tool
Interface type
Desktop
Project status
Live since June 2026
Methodology
1
.
research
6 user interviews (volunters working for the organisation)
User journey and sitemap of the current tool
Immersion with users to
Current tool audit (friction, accessbility)
2
.
Frame
Sensitive actions listing
New user path and site map
Wireframes
UX writing
3
.
Design
New graphic charter
(color palette, +40 icons bank, typography)
UI library (atomic design)
Mockups
4
.
Test
Positive hypothesis matrix
Test guide redaction
10 moderated user tests (qualitative)
Iteration
Reviews
“Expert in product design, with strong communication skills and self control”
Dimitri Morvan Brahim,
Product manager @Europcar
“Bring a strong focus on the user, great attention to detail. She kept pushing forward and delivering great work”
Ali Chemlal,
Lead designer @Europcar
“Reliable and always on track under pressure. Highly recommend.”
Antoine Voland-Logerais
Lead designer @Tiga
“Strong expertise in user research, and natural ability to lead and collaborate with both stakeholders and developers.”
Juan Diego Calero,
Senior designer @Europcar
“Real sensitivity to data. She has a strcutured approach, relies on the right analysis to take decisions.”
Florence Fratini,CRO @Europcar
© 2026 Charlotte Urvoy
About
Contact
Charlotte Urvoy
Product designer
Web application
Les Auxiliaires des Aveugles • Non profit organisation
Les auxiliaires des aveugles is a non-profitable organisation that connects volunters and visually impaired people.
1900 blind/visually impaired member
1795 volunters
26 000 missions in 2024
Problematic
How to upgrade the web app UX/UI to connect blind/visually impaired people with volunteers?
Solution
Create a new web application tool
Interface type
Desktop
Project status
Live since June 2026
Methodology
1
.
research
6 user interviews (volunters working for the organisation)
User journey and sitemap of the current tool
Immersion with users to
Current tool audit (friction, accessibility)
2
.
Frame
Sensitive actions listing
New user path and site map
Wireframes
UX writing
3
.
Design
New graphic charter
(color palette, +40 icons bank, typography)
UI library (atomic design)
Mockups
4
.
Test
Positive hypothesis matrix
Test guide redaction
10 moderated user tests (qualitative)
Iteration
Reviews
“Expert in product design, with strong communication skills and self control”
Dimitri Morvan Brahim,
Product manager @Europcar
“Bring a strong focus on the user, great attention to detail. She kept pushing forward and delivering great work”
Ali Chemlal,
Lead designer @Europcar
“Reliable and always on track under pressure. Highly recommend.”
Antoine Voland-Logerais
Lead designer @Tiga
“Strong expertise in user research, and natural ability to lead and collaborate with both stakeholders and developers.”
Juan Diego Calero,
Senior designer @Europcar
“Real sensitivity to data. She has a structured approach, relies on the right analysis to take decisions.”
Florence Fratini,CRO @Europcar
© 2026 Charlotte Urvoy
About
Contact